Terms of Service

Last updated: 5 May 2026

Section 1 — Scope

These Terms of Service govern the use of the services offered at luvex.tech and simulator.luvex.tech (hereinafter "the Platform"). The provider is Valerian Huber (LUVEX, sole proprietorship under German law), Dahlienweg 11, 83109 Großkarolinenfeld, Deutschland — hereinafter "LUVEX" or "we".

Section 2 — Description of Services

LUVEX provides:

  • UV Knowledge Hub — editorial content and background information on UV technology
  • UV Manufacturer Directory — independent listing of manufacturers, lamps, and applications
  • UV Simulator (simulator.luvex.tech) — web-based tool for modelling UV applications
  • Community and forum features
  • Consulting services upon individual request

Use of the Platform is generally free of charge. Consulting services and paid partner services are provided on the basis of individual quotes.

Section 2a — Intermediary Role (Lead-Mediation, not Sales)

LUVEX is a vendor-neutral intermediary platform. All Platform features (manufacturer directory, marketplace, distributor lookup, lead forms, forum RFQ, project-plan workspaces) serve exclusively to facilitate contact between buyers on one side and UV manufacturers, authorized distributors, or service providers on the other side.

LUVEX does not sell, import, stock, or ship UV products (lamps, substrates, measurement devices, protective equipment, or other UV-system components). LUVEX never acts as a seller, dealer, or importer of such products and is in particular not an "importer" within the meaning of EU market-surveillance and product-safety regulations (including CE conformity, the EU General Product Safety Regulation, and German Produkt­sicher­heits­gesetz / MaSiG).

Contracts concerning UV products or related services are formed exclusively directly between the parties introduced (buyer and manufacturer / distributor). LUVEX is neither a contracting party to such contracts nor an agent of either party.

Product specifications, prices, availability, and distributor relationships shown on the Platform are submitted by the respective manufacturers or distributors and remain their responsibility. LUVEX performs sample reviews and may award a Verified Badge based on its own assessment — but does not warrant the accuracy, completeness, or timeliness of individual manufacturer or distributor entries.

Paid LUVEX services (partner-program memberships, premium listings, featured slots, verified-badge priority review, consulting services) are contracted directly between you and LUVEX based on individual quotes — these contracts cover LUVEX platform services only and never UV products themselves.

Section 3 — Conclusion of Contract

By registering a user account, a free-of-charge user agreement is concluded between you and LUVEX. Registration is permitted for persons aged 16 and over (Art. 8 GDPR) and requires the provision of truthful information.

Section 4 — Beta and Development Phase

The Platform is in a continuous build-out and development phase. Features may change, be temporarily unavailable, or be reworked. We strive for a stable service but do not guarantee uninterrupted availability, freedom from errors, or any specific scope of features.

Section 5 — User Obligations

When using the Platform, you undertake:

  • not to post any unlawful, abusive, discriminatory, or pornographic content
  • not to infringe any third-party copyright, trademark, or personality rights
  • not to upload malware or vulnerability exploits
  • to perform automated bulk requests (scraping) only with our express consent
  • not to use the identities of others or hijack third-party accounts
  • to keep your access credentials confidential and to protect them from third-party access

In the event of violations, we reserve the right to remove content and to suspend or permanently terminate your access.

Section 6 — Content and Usage Rights

LUVEX's own content

All editorial content of the Knowledge Hub, the design of the Platform, and the source code of the applications are protected by copyright. Any reproduction, distribution, or commercial exploitation beyond the Platform's intended use requires our written consent.

Your content (user-generated content)

By posting content (forum, profile information, comments, simulations) you grant LUVEX a simple, non-exclusive licence — limited in time to the duration of publication — to display this content on the Platform and to process it within the scope of the Platform's features. Ownership remains with you. You may delete your content at any time.

Section 7 — Liability for Simulation Results

The results produced by the UV Simulator serve solely for indicative modelling and do not replace expert engineering design by qualified engineers. Before any productive use of UV systems, validation by measurement and design specialists is mandatory. LUVEX accepts no liability for damages arising from the direct adoption of simulation results without expert validation.

Section 8 — General Liability

We are liable in accordance with statutory provisions where you assert claims for damages based on intent or gross negligence, or which concern injury to life, body, or health.

In the case of simple negligence, we are liable only for the breach of essential contractual obligations (cardinal duties) which are necessary for achieving the purpose of the contract. In such cases, liability is limited in amount to the foreseeable damage typical of the contract.

Liability beyond this — in particular for lost profits, indirect damages, or consequential damages — is excluded to the extent permitted by law.

Section 9 — Data Protection

Information on the processing of personal data can be found in our Privacy Policy.

Section 10 — Termination and Account Deletion

You may delete your user account at any time via your dashboard profile (Danger Zone → "Delete account permanently"). After you have confirmed your email address — and, if you have set a password, additionally your password — we will without delay remove:

  • your login data and all active sessions
  • profile data, avatar, language and display preferences
  • your own lamps, simulations, and lead requests
  • memberships in manufacturer organisations

Posts in public discussion formats (forum, knowledge hub) remain in place with an anonymised author ("Deleted user") for read-consistency reasons. We will remove these posts on informal request to info@luvex.tech, provided no statutory retention obligations apply.

Alternatively, you can request deletion by email to the address above.

LUVEX reserves the right to suspend or delete accounts in case of violations of Section 5.

Section 11 — Amendment of these Terms

We may amend these Terms where this is necessary due to a change in the legal situation, technical developments, or to close regulatory gaps. We will inform you of changes that materially affect your rights as a user by email or by a clearly visible notice on the Platform with reasonable advance notice.

Section 11a — Commission for Routed Deals (Vermittlungs-Track)

This clause applies to organizations registered under partner_category values that are eligible for commission-receipt (in particular Klasse 1.2 Application Integrators and partner UV-manufacturers participating in the LUVEX-routed deal flow). Version 2026-05-15 replaces all earlier versions of Section 11a.

(a) Platform-Intermediary Disclaimer

LUVEX acts exclusively as an online intermediary between Customer and Integrator. LUVEX is not a party to the works contract, supply contract, or service contract concluded between Customer and Integrator. Delivery of the UV-installation, warranty, service-levels, performance, and any other obligations arising from the routed contract are owed exclusively between Customer and Integrator. LUVEX does not assume payment-guarantee, escrow, or performance-guarantee obligations for the routed deal.

(b) Commission rate + trigger

LUVEX charges 5% commission (net) of the awarded order volume on any contract that was routed via LUVEX — meaning the initiating customer-request entered a threads-row that includes the receiving organization as a participant (thread_participants.role = 'customer_org_member' / 'counterparty_integrator' / 'counterparty_manufacturer'). The audit-trail is queryable in the platform-DB for every deal.

The commission becomes payable upon contract closing between Customer and Integrator. Closing is established when (i) the Integrator marks the deal as closed via /dashboard/integrator/deals, (ii) the Customer confirms in the corresponding thread, and (iii) LUVEX-Admin approves the commission row in /dashboard/admin/commissions. LUVEX reserves the right to skip step (ii) where the Customer is unresponsive after 30 days but payment evidence is verifiable.

(c) Calculation basis + currency

Commission is calculated on the net order volume of the first contract closed between the parties as a result of the LUVEX-routing, expressed in EUR. Order volumes denominated in non-EUR currencies are converted at the ECB reference rate on the closing date. Subsequent currency-fluctuations do not retroactively alter the commission amount.

(d) Verrechnungskonto + Invoicing

Approved commissions are aggregated in a running account (Verrechnungskonto) visible to the receiving organization at /dashboard/orgs/[slug]/balance. LUVEX issues either individual invoices per deal or periodic consolidated invoices (monthly or upon request) referencing the relevant commission_records. Every invoice carries the mandatory disclosures under § 14 UStG (issuer + recipient address, VAT-ID, sequential invoice number, line-item description with thread-reference, applicable VAT rate or reverse-charge notice). Payment terms: 14 days net to the IBAN listed on the invoice.

(e) Non-Circumvention (18 months) + Notification-of-Closing

For a period of eighteen (18) months from the first LUVEX-mediated introduction (the "Routing-Window"), both Customer and Integrator undertake to (i) conclude any contract resulting from this introduction via the LUVEX platform and (ii) notify LUVEX in advance of contract conclusion through the platform's notification function ("Notification-of-Closing"). Material indications of off-platform closing within the Routing-Window (including but not limited to coinciding RFQ-content, technical specification overlap, and identical project-personnel) constitute prima-facie evidence of bypass. This obligation terminates automatically upon expiry of the Routing-Window.

(f) Opt-out Conversion-Fee

Should Customer and Integrator elect to conclude their contract off-platform within the Routing-Window in derogation of subsection (e), a flat Conversion-Fee of 5% of the net order volume, minimum EUR 500 and maximum EUR 25,000, becomes payable to LUVEX jointly and severally by both parties. The Conversion-Fee substitutes the regular commission under subsection (b) and discharges all further LUVEX-claims for the same deal.

(g) Follow-up deals (reduced rate 2.5%)

LUVEX claims the full 5% commission only on the first contract closed between two parties through platform routing. Follow-up contracts between the same parties within 12 months of the initial deal are subject to a reduced 2.5% rate. Contracts more than 12 months after the initial deal are not subject to commission. This rule encourages long-term Customer-Integrator relationships originated through LUVEX.

(h) Storno / cancellation + Customer-insolvency

If the Customer cancels the order or the contract is rescinded within 12 months of the deal-closed date, LUVEX refunds the commission proportionally to the cancelled portion. After 12 months, no refund. In the event of Customer-insolvency after commission payment, LUVEX retains the commission, as the intermediary service has been performed; the Integrator may at its discretion seek Insolvency-proceeding-recovery against the Customer.

(i) Cross-Border tax-allocation + WHT

Customer and Integrator each bear the respective taxes (VAT/USt/WHT/GST) for the routed main contract on their own responsibility. The LUVEX commission is invoiced in the Integrator's country of seat under the reverse-charge procedure pursuant to Art. 196 Directive 2006/112/EC where applicable. For cross-border routing, the Integrator undertakes to provide withholding-tax certificates within 30 days where local law requires withholding (notably China 10%, Japan 20%, Korea 22% on service-income). The commission of 5% is understood as LUVEX's net receipt amount; any locally withheld tax is borne by the Integrator and does not reduce LUVEX's net entitlement.

(j) Dispute-mediation (LUVEX's right, not duty)

In the event of disputes arising from the routed contract (defects, delays, payment defaults), Customer and Integrator are encouraged to first invoke LUVEX-mediation through the platform inbox. LUVEX is entitled but not obliged to provide such mediation; any mediation-recommendation by LUVEX is non-binding and does not constitute an arbitral award. LUVEX assumes no liability for the routed deal itself. The right to ordinary legal proceedings remains unaffected. For cross-border disputes with a routed order volume exceeding EUR 50,000, the parties may by mutual consent agree to ICC International Court of Arbitration in Vienna or Paris in addition to or in lieu of the ordinary courts under Section 12.

(k) Mandatory billing-profile data

Before any commission can be invoiced, the receiving organization must maintain a complete org_billing_profiles entry: VAT-ID or tax-number, full billing address, legal form, authorized signatory name + role, IBAN (or alternative payout-method). LUVEX may pause routing-eligibility until this profile is complete and LUVEX-verified.

(l) Limitation period

Without prejudice to mandatory statutory limitation periods, all claims arising from this Section 11a must be raised in writing within two (2) years of the underlying event becoming reasonably knowable to the claiming party. This limitation does not apply to claims for intentional misconduct or gross negligence.

Section 11b — Subscription Track (Pro / Premium / Enterprise Tiers)

This clause applies to organizations subscribing to paid LUVEX-tier-plans (in particular Hersteller Pro / Premium / Enterprise and Expert Pro tiers, processed via Stripe Subscriptions). Version 2026-05-15 first introduction.

(a) Initial term + tacit renewal

Subscriptions are concluded for an initial period of twelve (12) months (or such shorter period as offered on the pricing page, e.g. monthly). They renew automatically for further twelve-month periods unless either party gives written notice (email or platform-notification) at least three (3) months prior to the end of the running period. Monthly plans may be cancelled at the end of the running month with one (1) week's notice.

(b) Payment + suspension on default

Subscription fees are payable in advance via the payment method registered with Stripe. On a payment default exceeding fourteen (14) days, LUVEX is entitled to suspend without further notice the contractual features (in particular Pro-profile visibility, lead-receipt, RFQ-reply eligibility, Pro-tier API rate-limits) and to charge default-interest of the base rate plus nine (9) percentage points pursuant to § 288 BGB plus a flat reminder-fee of EUR 40.

(c) Refund-policy

Subscription fees are non-refundable, except where LUVEX is unable to provide the contractually-promised platform features for a continuous period of more than thirty (30) days. In such cases, the proportional subscription fee for the outage period is refunded or credited. Cancellation of a renewing subscription before the renewal date prevents the next renewal but does not refund the currently-running period (no pro-rated refund).

(d) Price changes

LUVEX may adjust subscription prices to reflect increased operating costs, new platform features, or material market shifts. Price changes apply only to renewal periods and require ninety (90) days advance notice by email or platform-notification. The subscriber may terminate the subscription at the renewal date if it does not accept the price change; in that event the running period continues at the existing price until expiry.

(e) Stripe payment-processor

Payment processing is performed by Stripe Payments Europe Ltd. The Stripe Connected Account Agreement and the Stripe Services Agreement (both available at stripe.com/legal) apply between subscriber and Stripe. LUVEX may pass on Stripe-imposed processing fees that exceed standard plastic-card-rates (in particular for cross-border or premium-card transactions) where economically justified.

Section 12 — Final Provisions

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Insofar as you are a consumer, mandatory consumer law of your country of residence remains unaffected.

The exclusive place of jurisdiction for disputes arising from this contractual relationship is — to the extent permitted by law — Rosenheim, Germany.

Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the permissible provision that comes closest to the purpose pursued by the invalid provision.

Section 13 — Contact

LUVEX — Valerian Huber
Dahlienweg 11
83109 Großkarolinenfeld
Deutschland
Email: info@luvex.tech